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Service Commitment

Excellence. Dedication. Progress.

People who are committed to excellence in customer service, have a clear understanding of why their jobs are important. At Norchem, we understand the difference we can make by providing a quality service to our customers. Their success is our success. 

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PERSONALIZED SERVICE

Our Promise

We want you to count on us to deliver no matter the issue. This means bringing our service to you no matter the challenge.

 

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COMMITMENT TO OUR CUSTOMERS

Always Available

Our Customer Care representatives are available 24/7 to make sure you can have peace of mind when it comes to our chemical programs and wash data systems.  





 

Cost-Savings

We are constantly looking for ways to save you
money and make recommendations for
cost-saving opportunities.








 

Check Quality

Our quality control programs start with us and ends with you. Our innovative wash data systems help us help you evaluate wash poundage variances, chemical usage variances, wash times, idle times, and more. Our wash data system offers our service team unparalleled remote access to Norchem's system diagnostics so we can fix problems from afar.

Training Staff

We also pride ourselves on providing some of the best training in the industry making sure your operators receive comprehensive training on all our solutions. Providing top-notch service is putting your customer’s needs ahead of our own and taking the time to educate your customer.


 

Service Schedule

We provide you with routine monthly service visits to make sure anything Norchem does works to your satisfaction. As part of our service visits we also create detailed service reports so you can hold us accountable. 

Preventative Maintenance

Repairs and maintenance to Norchem equipment and troubleshooting assistance on all facets of your operation and our priority. 



 

Operations Audits 

Our service includes a full review of your wash floor operations and an expert analysis of your product quality to see if any changes are necessary. 


 

Inventory

Our expertly trained and knowledgeable service technicians will also be able to help you with chemical inventory and any added costs you might face.