In the heart of Wapakoneta, Ohio, a transformative partnership has been brewing, changing how Miller's Textile approaches its laundry operations. In this partnership spotlight video, Miller's Textile shares their remarkable journey that led them to choose Norchem as their exclusive provider for laundry chemistry and water filtration. It's a story that highlights the strength of their collaboration and underscores why Norchem is the right choice for anyone in the market.
A Celebration of Excellence
We recognize that success and service are inextricably linked as we celebrate this extraordinary partnership. Miller's Textile's trust in Norchem is a testament to our unwavering dedication to providing the best possible solutions for our clients.
"The fact that Norchem is family-owned, the fact that the Minissian family is accessible, not just for anything we may want over the phone but in the industry. " - Bob Hager, Miller's Textile CEO/President
One Name, One Solution
For Miller's Textile, it was a game-changer to consolidate their laundry chemistry and water filtration needs under a single, trusted name. It provided them with the consistency of working with a dedicated partner who was unwavering in their commitment to delivering the best service.
"It started in 2017 when we were looking at selling Ultrapure equipment and there was no interest in chemical, then a year and a half later we started with chemicals and then installed a Water Softener and then the Ultrapure. It was the trust they had in us and our relationship." - Chad Folkerts, Norchem VP of Engineering
This decision to partner with Norchem exclusively wasn't just about efficiency but setting a new standard for excellence in the industry. The power of this collaboration extended far beyond convenience. It demonstrated how a shared commitment to achieveng the highest quality standards could drive success and efficiency hand in hand.
"[Miller's Textile] was one of the first in their region to adopt the technology with a plan their size and with the soil mix they have. I've been very pleased with their willingness to work with it, maintain it, and take our advice about it. It's allowed us to be the technology partner we purport to be." - Vaughn Minissian, Norchem President
Customer Care: The NORCHEM Personal Touch
With the implementation of Norchem's chemical programs at Miller's Textile, Kevin Niggeymeyer, our Customer Care Manager, took the helm as their dedicated representative. He began regular visits, focusing on tailoring the chemical program to precisely meet Miller's operational needs. This personalized approach exemplifies our commitment to going above and beyond for our partners. At Norchem, we're not just about offering solutions; we're about providing hands-on, customized support that sets a higher standard for partnership. Kevin's dedication underscores our pledge to invest in our clients' success, making it a true collaborative journey towards excellence.
"It's definitely the personal touches with Norchem, the fact you can call Kevin [Niggemeyer] at 4am and he will pick up... at the end of the day, they're right there partnering with us." - Mackensie Fisher, Miller's Textiles Shift Manager
We look forward to sustaining and growing this partnership in the coming years, continuing to set new benchmarks for excellence and efficiency in the laundry industry.
"I can't extend enough gratitude to [Miller's Textile] for not only doing this for themselves, but for the longevity of the relationship." - Vaughn Minissian, Norchem President
